purchasing process diagram

Dear customers: We are now preparing you with two different shopping ways, one is the fast order, and the other is member order. For the fast order, you have no need to register and log in. We only need you to choose your game on the home page of express purchase and then filling with some normal information, finally you can complete your purchase. As for the member order, you had to register at the beginning. Of course, you can log into our web if you had registered before. To some extent, you can enjoy the discount or the promotion with the member order. In addition, we need you to fill in your phone number and mail box or your MSN when you registered and we can contact you as quickly as possible. If you had complete your purchasing, please log into the game and tell us via live chat or e-mail. As a result, our customer service would communicate with you and trade with you in the game. If you have any question please contacts us via live chat or E-mail and we will communicate with you as soon as possible. Thanks for your attention!

About Tbcgold

Tbcgold is a leading provider of a variety of services for online gamers. Currently, we are the largest independent provider of virtual currency, in-game assets and leveling services for massively multiplayer online games such as World of Warcraft, Final Fantasy XI, Matrix Online, Guild Wars, Lineage II, Star Wars Galaxies and EverQuest II. Tbcgold has built its reputation based on competitive pricing, fast deliveries as well as reliable and consistent service. We are more than a MMORPG Online Game Store. We aim to heighten your gaming experience and help you fulfill your goals in game.Enjoy all that Tbcgold has to offer!

Is there any returning policy?

We offer a 24-hour refund policy. Simply return any services rendered within 24 hours of purchase for a full refund. No refund will be given in dispute situations beyond our control, such as difficulties caused by the network, servers, and email account of the buyer.

Live Help is not responding, what is wrong?

Given the nature of internet communications, network slow downs and down times are unavoidable. While we employ the most up to date technologies in providing our valuable customers with live chat support, there are a variety of factors that could cause slow or broken connections to the live chat system. These factors include:

Type of Internet connection used

Internet Service Provider (ISP)

Time when you are accessing the service

If you have an issue that requires our attention and are unable to reach us via live chat, please contact one of our helpful customer service representatives via email.

Payment Questions

What is the fastest method of payment?

By far, the fastest method to receive your order is by using a verified PayPal account. If the money is located in the PayPal account and your account is verified, the transaction will occur instantly and the order will be processed as soon as we receive it.

How do I check the status of my money order?

To monitor the status of your money order, log onto our website and speak with one of our live customer service representatives here or email to us. They will let you know if your money order has been received.

What forms of payment does Tbcgold.com accept?

Tbcgold accepts the following methods of payment:

- PayPal

- Euro Standard Bank Transfer

- Western Union

- Credit Cards (Visa, MasterCard, American Express)

- eCheck

- Money Order

How do I open an account in PayPal?

To open an account in PayPal, simply visit www.paypal.com. From there you can click on the "sign up" button and follow the registration process. PayPal has a user friendly system to help new users create their accounts.

What is a transaction ID? Where do I find it?

A transaction ID is a term used to describe PayPal payments. Every time money is sent or received through PayPal, the transaction is assigned its own individual transaction ID. Transaction IDs are typically 16 digits long and contain both numbers and letters or pure numbers :) If you have a PayPal account, you may log in and review the transaction ID under recent transactions. If you used a credit card, a confirmation email will be sent to the e-mail address you provided while making the purchase.

Order Questions

Do you have a price protection policy of any kind?

Tbcgold offers a 24-hour price protection policy. Due to the volatile nature of game currency prices, Tbcgold offers compensation within 24 hours of any difference in price fluctuations. To take advantage of the price protection policy, please contact one of our helpful customer service representatives via live chat.

Why does the price of currency change all the time?

Our prices are adjusted according to available stock and to remain competitive in the marketplace. Additionally, our prices rise and fall to match the supply and demand of each game and server.

I have ordered on the wrong server or character name. What should I do?

Please send us an email from your PayPal email address or contact our live chat representatives that you have placed the order from and include your Order number and the correct server or character name. We will make delivery according to the new instructions given.

How is delivery accomplished?

After you complete the order process and have sent payment, the order appears in our delivery queue in the order in which it was received. Our delivery team will then log into the appropriate game and contact the character specified on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or log onto our live chat to verify the status of your delivery.